FAQ – Anthem Classic Skip to content

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100% Made in the USA

Frequently asked questions

At Anthem Classic, we take great pride in crafting high-quality, custom pieces that balance durability, functionality, and refined design. Because each item is made by hand, no two pieces are exactly alike. Please review the following Cosmetic Standards to ensure our materials and processes align with your expectations.


Surface Variations
Due to the nature of metal fabrication, subtle surface variations—such as weld marks, faint scratches, or slight textural inconsistencies—may be present. These are not defects, but rather hallmarks of authentic craftsmanship that highlight the handmade quality of each piece.

Patina & Finish
Our steel finishes are achieved through a specialized patina process, resulting in rich, organic tones that are unique to each item. For unfinished or raw steel pieces, like our Fire Pits, natural patina will continue to evolve over time with exposure to the elements, enhancing the character and depth of the material. To encourage a more even and natural patina over time, our team will initiate the rusting process during production so your Fire Pit will arrive with its signature warm, rust-toned finish.

Color Variation
Each piece of steel reacts differently during the patina and finishing process, producing natural variation in tone, depth, and texture. While we strive for consistency, no two finishes will be identical. Please note that digital renderings may not perfectly reflect final coloration due to differences in lighting and screen settings.

Material Character
Every Anthem Classic piece reflects the individuality inherent in handcrafted work. Variations in finish, tone, and texture are to be expected and celebrated as part of the design. Customers seeking perfectly uniform or mass-produced appearances may find these characteristics outside their preference.

Natural Oxidation (Rust)
Steel is a living material that may develop oxidation over time, especially in outdoor or high-moisture environments. This natural process contributes to the evolving aesthetic of the piece. Routine care and appropriate protective measures can help maintain your desired appearance.


If you have any questions or require further assistance, our team is here to help guide you through the process!


Shoot us an email at hello@anthemclassic.com or a call to 479-364-4155.

We offer free shipping on orders over $100—no code needed. Depending on the size and nature of your item, orders are shipped using one of two delivery methods, standard parcel delivery and freight shipping.

Each piece is made to order and finished by hand, so please allow 2-4 weeks for production before shipping. Smaller pieces ship via standard parcel delivery, while larger sizes ship freight and require a scheduled delivery.

We offer shipping to all 48 contiguous states. You will be notified by our team as soon as your order leaves our shop. Here's everything you need to know about each shipping method.


Standard Parcel Deliveries:
Small and Medium sizes ship via a parcel carrier. Our team will send you an email once the order leaves our shop with tracking information. The tracking information will update with an expected delivery date. The delivery will NOT require a signature so please be sure to inspect and notify our team of any damages or concerns within 48 hours of your delivery. In the unlikely event that your order is damaged in transit by the carrier, Anthem will file a claim with the shipping company and work to either fix the problem or replace the item, depending on the nature and extent of the issue, but we can only do that if the damage is noted with us within 48 hours of delivery.


Freight Shipping:
Large and extra large pieces ship via a freight carrier. Items are typically in transit for 5 to 15 business days before a delivery date is scheduled. Once the shipment arrives at the shipping terminal nearest to your home, you will be contacted by the freight company to schedule a delivery window. The delivery date and window can vary depending on individual shipping locations and freight company availability to your location. Please be prepared if the initial delivery date is declined or if you request a rescheduled date, the next available delivery date may be between 2-3 weeks from the original proposed delivery date.


The delivery company will give you a call at least a day in advance with your delivery date and window for when you can expect their team to arrive at your home. The third-party delivery team will also give you a call when they're about 30 mins out to let you know they're on their way. If you are not home at the time you scheduled for your delivery, additional delivery charges will apply for redelivery. Delivery time windows can span over several hours, so be prepared to accept your shipment at any point within the time window given. If you are not able to accept your shipment or schedule delivery within a reasonable amount of time (as defined by the freight company), the freight company may be required to charge storage fees.


Please be prepared to inspect and sign for your shipment upon delivery. The delivery slip is a legally binding document. It is your responsibility to inspect your order thoroughly and completely for any damage BEFORE signing for the package(s). In the very rare event that your order does arrive damaged, do not refuse delivery. Please note any damage on the delivery slip before signing for your shipment. In the unlikely event that your order is damaged in transit by the third-party, Anthem will file a claim with the shipping company and work to either fix the problem or replace the item, depending on the nature and extent of the issue, but we can only do that if the damage is noted on the delivery slip before signing for the shipment. Once you sign the delivery slip, Carbon can assume no responsibility for damage found after delivery, so fully inspecting your shipment upon delivery is imperative.


Please note: Items cannot be refused upon delivery if it does not fit through an entryway. It is your responsibility to ensure the item you order can fit in your home.

If you have any questions or need additional guidance please feel free to reach out to our team! We can be reached at hello@anthemclassic.com or by phone at 479-364-4155.

Each piece of metal wall art is individually crafted in our facility and finished by hand, giving every item a unique finish. Please allow 2-4 weeks for production before your piece ships. See our full shipping policy here!

We strive for excellence in every product we create, but we understand that issues can occasionally arise. If you need assistance or have any questions about your order, our support team is here to help. Please contact us at hello@anthemclassic.com, and we’ll be happy to assist.

For all metal wall art deliveries, please inspect your order upon arrival and note any damage on the delivery slip before signing. This ensures we can properly assist with any claims. For additional details, please review our shipping process above.

Each piece of metal wall art is made just for you and are final sale—returns are not accepted.

You can view the full details of our return policy here.

Each piece is made to order and hand-finished. Changes or cancellations must be requested within 24 hours of ordering. After production begins, we’re unable to modify the order.

At this time, we don’t offer personalized designs.

Please reach out to our team at hello@anthemclassic.com!

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